FAQ's

Please read the frequently asked questions before sending us an email.

Do I need to be registered in VEOVEO store in order to make a purchase?

To place an order in VEOVEO you have to register as a user on our website and complete the fields in the LOGIN section.

You can also register with your Social Networking login.Once you are a VEOVEO client, you can check the history of your account at any time.

What does a VEOVEO account allow me to do?

When your account has been created, you will have access to a menu with options including: whishlist, orders and personal details.

Can I change or cancel my order after placing it?

Orders are shipped on the same day. To change or cancel an order, please contact us immediately via [email protected] within two hours since the order was placed. Anyway we can not assure you that the change or cancellation can be effective.

How will I know if my order is being processed?

All products are subject to availability. If they are not available at the warehouse we will contact you as soon as possible.
If the products are available, you will receive an automatically generated e-mail providing information on the preparation status of your order.

What charge apply for buying in the online store?

Only Shipping cost will be charged. This will appear during the payment process.

Purchase Outside of Mexico: All VEOVEO shipments are under the DDU Delivery Duty Unpaid scheme. This means that your order may be subject to taxes and / or local entry fees outside of Mexico, which are taxed by local authorities and legislations. The total amount of taxes and rights that your purchase will generate can not be calculated since they are defined by the country to which they are sent.

What payment types do you accept?

We accept the following payment methods:

  1. Credit Cards (including Visa, MasterCard, American Express)

  2. Paypal

How safe is buying in the online store?

VEOVEO.store keeps your payment information secure.

VEOVEO.store never receive your credit card information.

*All payment gateway powered by PAYPAL, offering more security in online purchases.

How long will shipping take?

The shipping time will depend on your Postal Code.
– Mexico City: 1/3 Business days
– The rest of the Mexican Republic: 3/6 Business days
– US and Canada: 4/10business days

When can I return my order?

We accept returns of products when you do not like the product you ordered or you have chosen the wrong size and wish to return it. At the date of receiving your package, you have 14 days to
return it. In this case, you are responsible for the return shipping costs.
We cannot exchange returned products for another size or item. You should place a new order if you wish to buy another product or change the size.
If, however, VEOVEO has made a mistake regarding your order we will assume the shipping costs. If this is the case, please contact us as soon as possible

How can I get in touch with VEOVEO’s Customer Service?

The best way to contact our Customer Service is by our online chat between 10.00 AM to 05.00 PM CET. Also, you can send an e-mail to [email protected] .

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