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Please read the frequently asked questions before sending us an email.

To place an order in VEOVEO you have to register as a user on our website and complete the fields in the LOGIN section.

You can also register with your Social Networking login.Once you are a VEOVEO client, you can check the history of your account at any time.

When your account has been created, you will have access to a menu with options including: whishlist, orders and personal details.

Orders are shipped on the same day. To change or cancel an order, please contact us immediately via within two hours since the order was placed. Anyway we can not assure you that the change or cancellation can be effective.

All products are subject to availability. If they are not available at the warehouse we will contact you as soon as possible.
If the products are available, you will receive an automatically generated e-mail providing information on the preparation status of your order.

Only Shipping cost will be charged. This will appear during the payment process.

Purchase Outside of Mexico: All VEOVEO shipments are under the DDU Delivery Duty Unpaid scheme. This means that your order may be subject to taxes and / or local entry fees outside of Mexico, which are taxed by local authorities and legislations. The total amount of taxes and rights that your purchase will generate can not be calculated since they are defined by the country to which they are sent.

We accept the following payment methods:

  • Credit Cards (including Visa, MasterCard, American Express)
  • Paypal
  • Apple pay
  • Google pay keeps your payment information secure. never receive your credit card information.

*All payment gateway powered by STRIPE, offering more security in online purchases.

The shipping time will depend on your Postal Code.

US:  3/5 business days

– Canada:  4/10business days

– Mexico City:  1/3 Business days

– The rest of the Mexican Republic:  3/6 Business days

– We ship through 3 main shipping companies: 

  1. FEDEX
  2. UPS

  3. ESTAFETA with USPS (once the package reaches the border, USPS takes over shipping)

We accept returns of products when you do not like the product you ordered or you have chosen the wrong size and wish to return it. At the date of receiving your package, you have 14 days to
return it. In this case, you are responsible for the return shipping costs.
We cannot exchange returned products for another size or item. You should place a new order if you wish to buy another product or change the size.
If, however, VEOVEO has made a mistake regarding your order we will assume the shipping costs. If this is the case, please contact us as soon as possible

The best way to contact our Customer Service is by our online chat between 10.00 AM to 05.00 PM CET. Also, you can send an e-mail to .

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