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If you are not satisfied with one of our products when you received it, you may return it to us for a refund.
Please note that swimwear and Face-masks cannot be returned nor refunded.
IV.- About the return of the product.
IV.1.-The customer will send an e-mail to the following account: firstname.lastname@example.org, communicating his/her intention to return the product within a period no longer than 14 days from the date on which it was received.
IV.2.- The product must be returned in the same state it was delivered, accompanied by the invoice or purchase note, and all the accessories accompanying the product to the following address: Av 3 #72-7, Colonia San Pedro de los Pinos, C.P. 03800, Delegación Benito Juárez, México, D.F. with the notice “online store”.
IV.3.- The shipping of the product is exclusively charged to the customer for an amount of $40.00 which will be deducted from the amount of the refund and must occur within 14 days from the delivery date.
IV.4.- Returns will only be accepted after receipt of the communication stated in IV.1.
IV.5.- The return will be made only after having received and analyzed the conditions of the returned product. If there is any irregularity, such as damages, indications of use or lack of accessories, VEOVEO can not accept the product back and it will be forwarded to the customer, without prior notice.
IV.6.- Once the return has been accepted, VEOVEO will credit the cost of the product less the shipping cost in a coupon that will be sent to the customer and which can be used in future purchases on the site.
V.- Defective product Return.
V.1.- The customer can request a Return of product due to manufacturing defects, in such case, customers must call the following number: (01-52)55 6821 8778 and/or to the following e-mail: email@example.com.
V.2.- Validity: the validity to claim a refund for manufacturing defects is for a period no longer than 14 days after receiving the product, there being no extensions.
VI.- General conditions for returns or change of the product, with or without defect.
VI.1.- In the case of return or change of the product, this will not be made until VEOVEO has physically received the item at the before mentioned address.
VI.2.- If the item arrives in a bad condition, the cost of shipping will be charged to the customer.
VI.3.- If the customer requires an invoice, this should be requested at the time of the purchase as no invoices will be given out of time.
CATERO GROUP, S. DE R.L. DE C.V. owns the brand VEOVEO.store and all its products are manufactured in Mexico under strict quality controls.